Quality Management System Certification
Summit Night Vision Group, Inc., maintains a ISO 9001 Certified Quality Management System
Summit worked to create, implement, and improve our quality methodology for 2 years and then chose Lloyd's Register Quality Assurance (LRQA), a global certification provider, to undertake the assessment. Gaining ISO 9001 approval has considerably enhanced our employee motivation and our commitment to quality. It has resulted in a significant improvement in our internal quality standards and customer satisfaction.
“Quality is never an accident. It is always the result of intelligent effort. There must be the will to produce a superior thing.”
― John Ruski
Summit is Committed to the Continual Improvement of the Effectiveness of Our Quality Management System and to Providing Products that Satisfy Customer and Regulatory Requirements.
We made an investment in time, money, and resources to implement policies, practices, and procedures for our quality management system. This enables us to deliver you Summit-built products that are subject to multiple verification quality control checkpoints and provide the assurance that you are receiving a quality result. Our builds are completed to exacting specifications, every single time - if it isn't, then we will make it so for you. It also provides consistency in the fulfillment of Summit-stocked products, services or training that we provide, and delivery of finished goods from our supply chain. Everything that we can control, we control. Your satisfaction with your purchase is our highest priority.
What's the Big Deal - Isn't Everyone that Supplies Night Vision Providing "Quality Products?"
Unfortunately, this is not the case. A number of night vision companies that assemble night vision are not able to demonstrate what they do to succesfully ensure quality for their customers - it especially shows in their lack of support after a sale. Some even publicly brag about how they're too busy to build every unit according to appropriate military specifications, or even to common commercial standards - "they're flying out the door!".
Yes, nearly anyone can assemble a night vision monocular if they have all the parts and access to online videos - we've built thousands of them. However, what we do is build each system to exacting standards every single time. We check, double-check, and even triple check the results as we go through the assembly process. We make sure every seal is verified to hold purge and not allow contaminants to enter, verify proper diopter is set for accuracy, align or "collimate" all optical components, and confirm that the final packed kit and accessories are as requested...all to meet, and usually exceed, our customer expectations and requirements. Before you buy - ask your night vision provider to prove to you that you're receiving a quality product.
Summit made the investment in quality controls for our customers. These controls are subject to third-party verification every year. If our finished good, component part, or service is less than you wanted or expected, then we will do everything we can to make it right. We will not hide behind our voicemail or email. If it was our mistake - we will fix it. If the problems lies within a third-party manufactured product, we will be your advocate to make it right. If we have to replace a defective product we sold to you, we will do it. Doing anything available, ethical, and reasonable, is how we will work to resolve an issue. It is our goal is to ensure you never regret working with us. There may be an occasion where we simply cannot assist you due to export and/or regulatory constraints, limitations of our existing capabilities or inventory, or we may have to direct you to another company that offers the solution you are seeking and we do not - if so, we will let you know this from the start. We want you as our customer. While there may be something not within our purview now, we can at least point you in the right direction, so you can get your answer today. Then, please do think of us again when you have a new requirement where we can possibly provide the solution.
Summit - Changing the Night Vision Industry...One NVG at a Time
Summit uses quality components, best-of-breed suppliers, and high-performance sensors and tubes from the biggest names in the industry.